Return & Refund Policy
Please review our policy carefully before placing your order.
At Created To Worship Apparel & Things (CTW), we take pride in creating quality products with care and attention to detail. Because many of our products are handmade, made-to-order, customized, or personalized, all sales are considered final unless an error or defect is the responsibility of CTW.
CUSTOM & PERSONALIZED ORDERS
All custom, personalized, and made-to-order items are non-refundable and non-returnable. This includes, but is not limited to, items customized with names, photographs, dates, colors, wording, logos, or customer-requested designs.
Customers are responsible for reviewing and approving all names, spelling, dates, sizes, colors, wording, photographs, and other personalization information submitted with an order. CTW is not responsible for errors contained in information supplied or approved by the customer.
If CTW makes an error in producing your order, we will work with you to correct the issue.
Return & Refund Policy
Please review our policy carefully before placing your order.
At Created To Worship Apparel & Things (CTW), we take pride in creating quality products with care and attention to detail. Because many of our products are handmade, made-to-order, customized, or personalized, all sales are considered final unless an error or defect is the responsibility of CTW.
CUSTOM & PERSONALIZED ORDERS
All custom, personalized, and made-to-order items are non-refundable and non-returnable. This includes, but is not limited to, items customized with names, photographs, dates, colors, wording, logos, or customer-requested designs.
Customers are responsible for reviewing and approving all names, spelling, dates, sizes, colors, wording, photographs, and other personalization information submitted with an order. CTW is not responsible for errors contained in information supplied or approved by the customer.
If CTW makes an error in producing your order, we will work with you to correct the issue.
Damaged, Defective or Incorrect Orders
Please inspect your order promptly after delivery and contact CTW if there is a problem.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, or you receive an incorrect item due to an error by Created To Worship Apparel & Things (CTW), please contact us within 3 calendar days of confirmed delivery.
To report an issue, email mydesigns@cre8tedtoworship.com and include your order number, a description of the problem, and clear photographs of the item and packaging. Please keep the item and original packaging until your claim has been reviewed.
After reviewing the claim, CTW may, as appropriate, repair the item, replace the item, or issue a refund. Please do not return an item without first contacting CTW and receiving return instructions.
CUSTOMER ORDERING ERRORS
CTW is not responsible for errors resulting from information provided by the customer, including incorrect spelling, names, dates, sizes, colors, addresses, photographs, wording, or other personalization details.
SHIPPING & DELIVERY
Customers are responsible for providing a complete and accurate shipping address. CTW is not responsible for packages delivered to an incorrect address supplied by the customer. Once an order has been transferred to the shipping carrier, delivery delays or other carrier-related issues may be outside CTW's control. We will assist customers with available carrier information when appropriate.
CANCELLATIONS
Because custom and made-to-order products may enter production shortly after an order is placed, cancellation requests are not guaranteed. Once production has begun, custom or personalized orders cannot be canceled or refunded.
By completing a purchase with CTW, the customer acknowledges and agrees to this Returns & Refund Policy.